Terms of service

These terms of service ("Terms") apply to all contracts for the design, build and operation of websites between Milad Ghadi, trading as MG Business Lab (Sole proprietorship (Einzelunternehmen, registered in Germany)), provider of the "Studio Neubau" service ("we", "us" or "Studio Neubau"), and our clients ("you" or "the Client"). By placing an order you accept these Terms.

1. Scope and business customers only

These Terms apply to all contracts concluded via studioneubau.com, by email or in person. Our services are offered exclusively to businesses (sole traders, partnerships, companies and other organisations acting in the course of their trade, business or profession). They are not available to consumers. By ordering, you confirm that you are acting for business purposes. Any terms of the Client that differ from these Terms only apply if we have expressly agreed to them in writing.

2. Our services

We design, build and publish new websites. We do not edit or repair existing websites; the subject of each contract is always a new website. We offer our services as:

• Monthly plans: design and build of the website plus ongoing operation (hosting, domain, included email inboxes, maintenance and small changes) for a monthly fee. Currently:Starter at £59 per month plus a one-off setup fee of £59, Complete at £99 per month plus a one-off setup fee of £149.
• One-off plans: a single design and build with handover of the finished website. Currently: Landing at £595, Rebuild at £1,195. Ongoing care is available separately through the optionalCare Plan at £12 per month.
• Add-ons: optional extras (for example extra pages, copywriting or logo design) that can be booked per project at the prices shown on our website or in your quote.

The free website audit is non-binding and creates no entitlement to further services. The exact scope, number of pages, timeline and price are set out in your order confirmation or quote. The features of each plan are those described on our website at the time of your order.

3. Quotes and orders

The services and prices shown on our website are an invitation to order, not a binding offer. A contract is formed when we confirm your order in writing (for example by email) or when we begin work. The contract language is English.

4. Prices and VAT

All prices are in pounds sterling (GBP) and are exclusive of VAT. As our services are supplied from Germany to businesses in the UK, we do not charge UK VAT; where the reverse charge applies, you are responsible for accounting for any VAT due under the law applicable to you. The prices valid at the time your order is confirmed apply.

5. Deposit and payment

• One-off plans: 50% of the price is due as a deposit when you order, before we start the first draft. The remaining 50% is due on completion, before the website goes live.
• Monthly plans: the one-off setup fee is due when you order. The monthly fee is payable in advance, starting from the month in which your website goes live.
• Add-ons: payable as set out in your quote.

Payments are made by card or other methods offered through our payment provider Stripe. Invoices are due on receipt unless otherwise stated. If a payment is late, we may charge statutory interest on late payments under the applicable law and may suspend ongoing services (including hosting) until payment is received, after giving you notice.

6. Draft first, then you decide

After receiving your order, the upfront payment and the content we need, we will send you a first draft within 5 working days. You may then request up to two rounds of revisions. If you are still not satisfied after the second revision, tell us in writing before we build out the rest of the website and we will refund your deposit (or, for monthly plans, the setup fee) in full. The contract then ends and no further fees are due. Any rights to the draft remain with us. Once you approve the draft, the refund guarantee no longer applies.

7. Your content and responsibilities

You provide the content we need (texts, images, logos, access details) on time and in a suitable format, and give approvals promptly. You confirm that you hold all necessary rights to the content you supply and that it does not infringe third-party rights or the law. You are responsible for the legal content of your website (for example your own privacy policy, terms and company details); our legal page templates are a starting point and not legal advice. Delays caused by missing content or approvals extend agreed timelines accordingly.

8. Ownership and licence

• One-off plans: once the full price has been paid, you own the finished website and may use, change and move it as you wish.
• Monthly plans: for as long as your subscription runs, you receive a non-exclusive licence to use the website we build and host for you. The design and code remain ours. After the minimum term, you can buy out the website for a separately agreed fee.

Your own content (texts, images, logos) and your domain always remain yours. Standard components, libraries and fonts we use are subject to the licences of their respective owners. We may place a discreet "made by Studio Neubau" credit on websites we deliver; we will remove it on request.

9. Hosting, domain and renewals

On monthly plans, hosting, the domain and the included email inboxes are covered by the monthly fee for as long as the subscription runs. On one-off plans, hosting, the domain and the included inboxes are free for the first year. After that they renew at £49 per year, billed annually in advance, unless you cancel before the renewal date or choose to host the website yourself, in which case no renewal fee applies and we help you move the website. Additional inboxes and other hosting options are charged at the prices shown on our website.

10. Minimum term and cancellation

Monthly plans have a minimum term of 12 months from the date your website goes live. After that, the contract continues on a rolling monthly basis and either party can cancel with one month's notice to the end of a calendar month, in writing (email is sufficient). The Care Plancan be cancelled monthly. Either party's right to terminate for good cause (for example a material breach that is not remedied) is unaffected. When a monthly plan ends, we take the website offline and, on request, transfer the domain to you.

11. Availability and results

We aim for high availability of the websites we host but do not guarantee uninterrupted availability; brief interruptions for maintenance or for reasons outside our control may occur. We do not guarantee any particular commercial result (for example search engine rankings or a certain number of enquiries).

12. Defects

If our work does not match what was agreed, please tell us by email at hello@studioneubau.com. We will correct the defect within a reasonable time. Otherwise, statutory rights for defects apply.

13. Liability

We are liable without limitation for death or personal injury, for intent and gross negligence, and where liability cannot be limited by law. For simple negligence we are only liable for breaches of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible and on which you may regularly rely), and only up to the foreseeable damage typical for this type of contract. In that case our total liability per contract year is limited to the fees paid by you under the contract in the 12 months before the event giving rise to the claim. We are not liable for indirect loss, loss of profit or loss of data where you could have prevented it by keeping reasonable backups. Any further liability is excluded.

14. Data protection

We process personal data in line with our privacy policy. Where we process personal data on your behalf (for example submissions made through a contact form on your website), we will enter into a data processing agreement with you on request.

15. Governing law and jurisdiction

These Terms and all contracts with us are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes is Düsseldorf, Germany. We may also bring proceedings at your place of business.

16. Final provisions

If any provision of these Terms is invalid, the remaining provisions remain in effect. Changes and additions to a contract must be made in writing; email is sufficient.